Shipping Monday Through Thursday 3pm.

Friday Orders Placed after 1pm Friday will ship Monday

General Return Policy:

Most merchandise may be returned within 15 days of delivery so long as the merchandise is in new, resalable condition with all original components and packaging intact. All returns must be authorized by Customer Service. The RA number must be visible on the outside of the package, or the package may be refused. Some items may be subject to restocking fees up to 20%. Returned items that are not in new, resalable condition will either be refused and returned to the sender . Shipping charges and return fees are not refundable unless the return is due to a Caile Sports error.

Non-Returnable Items:

• Items that have been used

• Items without all original packaging or components

• Garments that have been worn, laundered or altered

• Bats with the factory shrink wrap removed

• Customized, decorated or special order items (uniforms, bags, gloves, etc.)

• Clearance and Closeout or discontinued Items

• Mouthguards removed from their original packaging

• Athletic supporters removed from their original packaging

Process for Returning Merchandise:

1. Obtain a Return Authorization (RA) number and the proper address to return the merchandise to from Customer Service. All returns must be authorized.

2. Repack the merchandise in its original packaging including any tags, accessories or literature that came with the merchandise. Pack the merchandise in the box used to ship the merchandise to you or a functional equivalent.

3. Write the RA number on the outside of the package. RA numbers should be clearly visible without opening the package. Returns without a visible RA number on the outside of the package will be refused.

4. Label the package with the correct return shipping address. Not all items are returned to our office address. Returns shipped to the incorrect address may result in additional shipping charges and delays in issuing credits. You may want to insure the package. Caile Sports is not responsible for returned products that are lost or damaged during shipping.

Credits:

Credits are typically issued within 2 to 4 weeks of receiving the returned item. The amount of the credit issued will be price of the merchandise and any applicable taxes less the original shipping charges and any additional fees.

Exchanges:

In order to keep our prices low, and to get your items to you as quickly as possible, Caile Sports typically does not exchange merchandise. We treat exchanges as a return, a refund will be issued if return policy is adhered to.

Return Authorization:

All returns must be authorized by Customer Service. Return authorizations will include a Return Authorization number (RA number) that must be displayed on the outside of the package and the correct return address. Once an RA number is issued, the returned item must be received within 15 days. Returns that are not authorized, do not have an RA number visible on the outside of the package, are sent to the wrong address, or are received later than 15 days after RA number being issued will be refused.

A return authorization does not guarantee a credit will be issued. If subsequent inspection of the returned merchandise indicates the merchandise was not eligible for return, the package will be refused.

Restocking, & Refused Package Fees:

Caile Sports stocks most of the merchandise offered for sale on www.cailesports.com. Merchandise directly stocked by Caile Sports! typically does not incur a restocking fee if returned. Caile Sports typically only charges a restocking fee when one is charged by one of our suppliers or if the circumstances surrounding the return warrant a restocking fee. Restocking fees range from 10% to 20% of the cost of the merchandise.

Merchandise must be returned without damaged or missing components, manuals or packaging that prevents Caile Sports from being able to resell the merchandise.

Caile Sports will charge a refused package fee for any order that is refused when delivery is attempted without prior authorization from Caile Sports. The refused package fee is equal to the amount of the shipping charges for the order and the carrier's charges for returning the refused package(s). These orders will also be charged a 15% restocking fee.